Transportation of Perishables is not allowed in international flights. la ciudad o rea metropolitana donde se encuentre ubicado el aeropuerto donde se presente la afectacin, siempre y cuando se cumplan con las condiciones establecidas en nuestros Trminos y Condiciones. and marketing of air tickets as well as to promote the sale of additional benefits and changes in Bookings, therefore, of the fees established in: products inside a plastic bag. Any service or product offered by VivaAerobus outside the Mexican Republic shall be subject to the provisions in the International Treaties and Conventions where the United Mexican States is a member. Any additional baggage such as diaper bags or similar, among others, shall be deemed as corresponding certificate. controls the display. Infants are not subject to Carry-on Baggage allowance (this applies for all modalities). These types of security measures in no event shall be understood with the purpose of nullifying or impairing the rights and freedoms or equality of people or to the corresponding prescription issued by a certified physician. Viva Aerobus will provide adequate food (snacks) and potable water no later than two (2) hours In the case of people under the effect of any psychotropic substance, alcohol or any other substance that alters the passengers behavior (except in the case date on which the Service is rendered. at the departure point, waiting lounge and/or corresponding platform to board the unit. Not to exceed the measure of 319 (three hundred and nineteen) linear centimeters per article or checked-in container. #TakeFlight: Travel Insurance and how to buy it. provision of the Service, which may vary according to the conditions, availability and/or Additional Services. The Passenger may verify the list of forbidden articles both in carry-on baggage as well as in checked-in luggage, at the Website. "Viva Aerobus" shall not be responsible if the Payment Reference provided by the Passenger is incorrect, being 2 star & up. The check-in of such sports items shall be conditioned to the following: Not to exceed the maximum weight of 32 (thirty-two) kilograms. (one hundred and fifteen) linear centimeters is not allowed. TUA: Refers to the Airport Use Rate to be paid by the Passenger. This information will or fast, through prior payment made by any of the Sales Channels. When the Perishable is transported with dry ice (carbon dioxide CO2 in solid state), the conditions described identification badge and muzzle. (168 hours) or more prior to the flights departure. Viva Aerobus deber informar al Pasajero va correo electrnico personas con discapacidad, adultos mayores, menores no acompaados y mujeres embarazadas. con al menos 7 (siete) das previos a la fecha de vuelo. Pass through the Website, selecting the option Print Boarding Pass, up to 4 (four) hours prior to the Flights scheduled departure. be subject to the Civil Aviation Act (Ley de Aviacin Civil). vi. The Passenger shall need to present his/her Carry-on Baggage at the Check-in Counters where the personnel of Viva Aerobus shall place a badge in the Baggage, (one thousand pesos 00/100 MxCy). "Viva Aerobus" is not bound to pay any remuneration whatsoever or to perform any reimbursement to the Passenger ticket service charge in accordance with the Rates published in the Website. los pasajeros correspondan a hoteles cercanos al aeropuerto, siempre sujeto a disponibilidad de los mismos, por ruta y el detalle del precio lo podr ver o solicitar durante el proceso de reservacin. The Baby package is mandatory in x 25 cm. In national flights Viva Aerobus allows transportation of Perishables as Carry-on Baggage provided they comply with the following: Perishables must be properly vacuum packed, dry or completely (rock) frozen in an anti-spill package that does not contain liquids or gels. The Passenger accepts that upon expiration of such term it may not request "Viva Aerobus" to issue the Flight Certificate. In the event that baggage is lost or destroyed, Viva Aerobus will compensado con lo correspondiente a una demora de entre 1 (una) y 4 (cuatro) horas (descritas en los Passengers and must take a new place, in order to comply with the pertinent inspections and to speed-up the 31 de diciembre 2018. in case of multiple pregnancy (twins, triplets, etc. Viva Aerobus shall not be responsible if the Passengers lose their right to board for not having arrived with sufficient anticipation. Las Vegas Review-Journal. within their baggage allowance. WebVivaAerobus serves 170 destinations across Mexico and Central America, North America, Caribbean and more. b. Transporte sustituto en el primer vuelo disponible con acceso a llamadas telefnicas y alimentos. More, HQ MTY Monterrey International Airport, Miguel Aleman Road Km. Changes of Name or Changes of Itinerary are allowed until the Boarding Pass is printed. All Captains of Viva Aerobus may impose physical restrictions, at their sole discretion, on those Passengers who do not have an adequate behavior or cause trouble WebChildren up to 2 years old (24 months) are not required to have their own seat for travel on Viva Aerobus (VB). proporcin que corresponda a la parte no realizada del viaje, ms una indemnizacin equivalente al 25% del the passenger can register, book, receive reminders and download a digital boarding pass. proporcin que corresponda a la parte no realizada del viaje. VivaAerobus allows the Passenger only the transportation of a couple of syringes, their needles and corresponding medication in the If the Baggage of the Passenger has suffered any destruction, loss or damage in accordance with the above section, shall be subject to the applicable sanctions and penalties established by the laws in force. Base Rate: Net cost of the air transportation service, without taxes or Additional Services. scalpels, scissors with blades of any size, skies and sky poles and mountain walk sticks, metal puncturing stars. WebVivaAerobus operates domestic flights within Mexico as well as international flights to the US, including to New York, Chicago, Los Angeles, and Las Vegas. They have informed about their condition at the Viva Aerobus counters. If the Adult is neither the parents nor guardians of the Minor, it must submit a written consent, duly signed by both parents or legal en los que opera, para atencin y beneficio de nuestros Pasajeros. The Flight Certificate is a personal non-transferrable code, which may be granted only by an authorized representative Los Trminos y Condiciones que rigen el servicio entre el Pasajero inmediata mediante la clave de confirmacin de vuelo del pasajero, mismas que podr verificar a travs de Otherwise, for security reasons, you will not be allowed to fly. 2. 24, Apodaca, Nuevo Len, Mxico, CP 66600. shall not be inferred any rights or obligations. the Baggage is checked-in, and until the Passenger collects it in the baggage carrousel or conveyor at the Airport of Passengers sick with diabetes, allergies or any other case that requires to transport onboard the Syringes and the corresponding allowed to carry one piece of baggage and one Personal Item. Complaints made via social networking sites will not receive a formal response. It is not valid for payment in Airports or onboard the plane. ), valuables WebGet cheaper flights with your Viva Fan membership and enjoy the best benefits on your trip. No, infant passengers without a seat do not have to pay for a domestic ticket. kilograms and comply with the requirements of CFR 49, section 178.273 - Approved of Specification United Nations portable tanks and acknowledge receipt of written complaints within 30 days and provide a substantive response to the customers Viva Aerobus will ensure that the passengers on a delayed flight are notified, beginning 30 Reduced Mobility that so require it, at the airport of origin and/or destination. Viva Aerobus shall not be liable for any damage and/or loss of said sports item. Passengers who wish to transport LAG must submit to the following guidelines: 1) All LAG must be carried in containers with a maximum capacity of 100 (one hundred) milliliters each (or its equivalent in other volume measures such as liquid ounces). The Baby Package shall have the cost published in the Website. IATA code: VB ICAO code: VIV Web-site: www.vivaaerobus.com Social media profiles: Facebook, Twitter, Instagram Head office: C.P. Whenever a payment is not reflected in the system of "Viva Aerobus", the Passenger may request "Viva Aerobus" to track such No vlido para viajar Additional Services, modifications in accordance with these Terms and Conditions. VIVAAEROBUS, Mexico leased fifth new GTF-powered A321neo (10675) from SMBC Aviation Capital. Consumers may contact the ACPD office with complaints and comments about airline services in connection with cumplido con el tiempo de entrega y; iii) cuando los bienes se transporten en vehculos no idneos. Viva Aerobus pondr a disposicin de los pasajeros el servicio de transportacin terrestre They submit a medical certificate that certifies the clinical condition for air travel; and. Flex Pass may be purchased through our website, Viva Tiendas or through Aquellos Pasajeros que se presenten con una maleta con un peso superior al contratado (ya sea de Passengers who are caught smoking inside the Aircraft Carry-on Baggage: Refers to the baggage permitted onboard the aircraft, being the Passenger as a pet in the loading compartment of the Aircraft, being the Passenger responsible for paying the corresponding The Passenger may add pieces of additional Baggage to its Booking through all Distribution Channels, up to 4 (four) hours prior pasajero podr elegir una de las siguientes alternativas: a) Devolucin del precio del boleto o la proporcin que corresponda a la parte no realizada del viaje, ms 3) No LAG containers of more than 100 (one hundred) milliliters shall be accepted, even when partially full. the passenger must indicate in writing the instructions to disconnect the battery from its terminal. cannot avoid or control. Minors must remain at the airport until the plain has taken off. condiciones ms relevantes se encuentra en la tabla que se agrega ms adelante. Read 4 star & up. Likewise, only one baby per adult is allowed. on the Internet as an alternative to the use of banking products (credit and debit). Viva Aerobus Charter flight Review of Viva Aerobus Ekuk54 Cedarburg, Wisconsin 72 58 Reviewed March 5, 2018 via mobile Charter flight I went to Riviera Maya for a week with AAA vacations and the flight was a charter from Viva leaving from Detroit metro airport on the North terminal at 6 am. Para esto, ser necesario ingresar con Passengers with Disability and/or Reduced Mobility shall have the right to travel with a guide dog or a service Equipaje: Nuestros Pasajeros tienen derecho a transportar 25 kilogramos de Equipaje lugar distinto al destino originalmente contratado, el Pasajero tendr derecho a ser trasladado en el medio vuelos nacionales e internacionales. Any identification document issued by a state authority that contains the passenger's full name and photograph, to "Viva Aerobus", such as adverse weather, acts of God or force majeure, natural disasters, acts derived from a provisions of the Civil Aviation Act (Ley de Aviacin Civil) and its Regulations. favor of the Passenger. a Flight Certificate in the amount effectively paid by the Passenger, which the Passenger may use to acquire a new Booking, in Including arrows and darts, steel staplers or steel picks, steel plaques with picks used for alpinism, harpoons, to create a new Flight Certificate nor shall be entitled to claim any reimbursement of any unused residual value. including during lengthy tarmac delays at U.S. airports, in accordance with Part 382 of the US Department The Base Rate is determined depending on the Flight, the availability and the offer and demand of Seats. participant companies and details, check the following webpage the airport service, which includes the services of the security personnel, baggage transportation services, abril al 01 de mayo 2018, del 22 de junio al 19 de agosto 2018, del 16 al 19 de noviembre 2018 y del 14 al Viva Aerobus has now started or announced 15 new US routes since the beginning of the COVID-19 crisis. IAMSA: Inversionistas en Autotransportes Mexicanos, S.A. de C.V. Official ID: The following documents will be considered as official identification: Valid passport, voter's credential, professional card, credential of the Mexican Institute of Social Security de transporte ms rpido disponible al lugar de destino original. For more information on the terms and conditions If the aforesaid requirements are not met, the Support Animal shall be transported "Viva Aerobus" will not be liable in case of any contingency and/or situation which may arise during the Flight related the passengers pregnancy status. syrups, marmalades, stews, sauces and pastes; foods in sauces or with high content of cream, lotions, cosmetics and oils; 8% de lo pagado por concepto de tarifa base e impuestos del segmento afectado para la compra de un vuelo Discapacidad: Los Pasajeros con discapacidad tendrn derecho a transportar instrumentos Viva Aerobus is excluded from any liability in the following cases: Damages suffered by the passengers due to their own fault or negligence, For defects of the baggage, hidden defects or inappropriate containers, When the baggage is harmed due to its own nature or its content, When the transported goods were damaged since the beginning by the passenger, When the passengers statement is false or when he/she lies about the valuables, amount and/or quality of the goods contained in his/her baggage. Changes in Itinerary are subject to availability of seats, dates and times, as well as to the payment of the corresponding charges. En caso de que el pasajero lo requiera, se otorgar acceso para realizar llamadas telefnicas, as como concerns within 60 days. Viva Aerobus reserves the right to change and/or amend the Terms and Conditions, in whole or in part, as part of the baggage allowance of the Adult Passenger. Viva Aerobus operates a fleet of 22 Airbus A320 and two Airbus A320neo aircraft. The fleet is the youngest fleet in both Mexico and the region. Its collection of Airbus models can seat up to 180-186 passengers. Where does Viva Aerobus fly to? in order to avoid delays in the process and/or refusal to board. c) Transporte en fecha posterior que convenga al pasajero hacia su mismo destino, ms una indemnizacin y con los Trminos y Condiciones de Viva Aerobus. cortesa equivalente a un vuelo redondo en cualquier ruta nacional operada por Viva Aerobus del cual el This certificate must contain the accurate number of the passenger is indicated and that the passenger does not have any other official identification in accordance with WebBaby Package: Includes the stroller service from and to the Airplane door, check-in of baby seat or similar article, transportation onboard of a diaper bag or similar article of less than servicio de transportacin terrestre aeropuerto-hotel-aeropuerto. Passengers any other forum to which they may be entitled by virtue of their present or future domiciles. WebBaby Package. Viva Aerobus Whenever the Passenger decides to make during check-in a reordering and/or transfer of articles from one No information, whether verbal or in writing, that has not been provided by authorized representatives of Viva Aerobus, shall create any guarantee of any kind regarding these Terms and Conditions. En caso de que la demora sea mayor a 4 (cuatro) horas, el pasajero ser compensado conforme a lo anterior y No vlido para viajar del 17 al 20 de noviembre 2017, del 15 de diciembre 2017 al 08 de enero de 2018, del but not limited to changes in dates and times. and are subject to the terms and conditions issued by the service company. were notified about before boarding) and every 30 minutes thereafter, that they have the NOTE: The CCO is the pertinent area to coordinate the compliance of this Plan, also is responsible may also amend its plan to increase these intervals (up to the limits provided in this the applicable Afectaciones de entre 60 y 150 minutos - 100 MXN para alimentos y bebidas por pasajero. Carry-on Baggage that exceeds any of the foregoing measures must be 30 minutes, or a flight diversion, information regarding flight status will be made available through un plazo menor al aqu sealado, Viva Aerobus avisar de dicho cambio a la brevedad posible. opportunity to deplane from an aircraft that is at the gate or another disembarkation area The Boarding Pass online or printed in the check-in counters shall be marked under the section of Seat with the number of seat selected upon purchasing the ticket. WebViva Aerobus allows passengers traveling with infants to select a Baby Package that includes permission to use a stroller all the way up to the aircraft door. checked-in baggage (the Syringes). of Transportation regulations and applicable provisions of Viva Aerobuss conditions of carriage. Viva Aerobus no ser responsable de los daos que se ocasionen por saqueos o robo de objetos de valor en su For reservations where the Passenger elects as form of payment the Banamex.com website, it must follow the manual shown upon electing customerservice@vivaaerobus.com or writing to the Customer Service Department Viva Aerobus: Aeropuerto de c. Transporte en fecha posterior al mismo destino mas una compensacin del 25% del precio del tramo and therefore waives to request in the event of loss or theft, any damages from Viva Aerobus for this concept. Airport(s): Public Service Civilian Air dome(s) that have facilities and adequate services animal onboard the aircraft, without extra charge, provided it evidences this situation before "Viva Aerobus" with the Traveling with a baby has never been easier; just follow these basic guidelines so you and your little one have an incredible flight. of 55 cm. Code to facilitate location in the event of loss or damage of the Baggage. nuestro sitio en Internet www.vivaaerobus.com en The minor must submit its CURP and a picture ID (passport or student card). Reservacin, siempre y cuando lo solicite dentro de las 24 horas siguientes a la compra de su Reservacin y submit its prescription when Checking-in for the flight or upon review by the Airports security personnel, which may be requested in Mdulos de atencin: Viva Aerobus cuenta con mdulos de atencin en todos los Aeropuertos without any liability for Viva Aerobus and/or the Captain. Insofar as the Baggage is subject to inspection and manipulation of institutions and personnel alien to Viva Aerobus, VivaAerobus requests each Passenger that his/her Carry-on Baggage be available if subject to inspection by clothes, shoes and personal hygiene articles. You can travel with your baby as soon as they are 7 days old. service must call the phone number provided by the taxi service company to book with at least 24 (twenty-four) hours in advance otherwise, they shall have to make the corresponding payment to increase their Carry-on Baggage allowance up to 15 (fifteen) kilograms. *** Ground connections authorized by Viva Aerobus. If they are younger, you will need to present a medical certificate indicating their health is suitable for air travel. for taking decisions, always with the aim of providing protection to our users. Minor: Any person under the age of eighteen years old. of a specialized mental health physician (psychologist, psychiatrist, etc. siempre y cuando informe a Viva Aerobus a travs de su Centro de Contacto en un lapso no mayor de any change in flight status to ticketed passengers, passengers holding reservations, and the public. the Boarding Pass, in accordance with the published rates in For purposes of the above, "VivaAerobus" shall notify the Passengers by email to the account included by the Airport to Cancun Intl. cancel a reservation without penalty, for at least 24 hours if the reservation is made at least one week https://www.vivaaerobus.com/mx/volar-con-viva/consulta-nuestros-cargos.En caso de llevar Equipaje WebVivaAerobus Airlines and Aviation Apodaca, Nuevo Len 141,694 followers Forma parte del equipo #GenteViva y tracemos juntos tu nuevo destino! a proof of authenticity (confirm the name on the medication label with a medical prescription). correspondiente al horario de la afectacin (desayuno, comida o cena) y dependiendo el tiempo de sta, los Viva Aerobus signs alliance with laboratories to offer preferential prices on COVID-19 tests to passengers permite que un Pasajero mayor de edad pueda transportar a un Infante sin costo adicional, pero sin derecho a The Viva Aerobus Baby Package is perfect for flying with babies. Viva Aerobus may deny boarding to Passengers for the following reasons, including but not limited to: i. Documentado, el pasajero tiene derecho a recibir un comprobante por cada pieza de Equipaje Documentado. WebCUN From REX Economy Coach Packages on Similar Airlines. volunteer, Viva Aerobus will treat any passenger involuntarily denied boarding with fairness and consistency according In the event that a flight from the U.S. is oversold, Viva Aerobus will first ask for volunteers to willingly give up a rifles and dart guns. Any Passenger who intends to travel with an Infant must check-in said Infant upon booking and must submit the Official ID of the Infant sea imputable a la aerolnea, Viva Aerobus otorgar un certificado electrnico por el monto equivalente al III. We use cookies to ensure that we give the best user experience on our website. Viva Aerobus shall not be liable for damaged or tampered Baggage, with overweight or overloaded. Precios y Tarifas: El Pasajero tiene derecho a que el precio que observe del boleto Package must also comply with the provisions regarding weight and dimensions established for Carry-on Baggage. Upon collecting the Checked-in Baggage, verify that the collected piece is their own, since there is the possibility that there are several similar All Passengers shall be entitled to transport a suitcase of up to 25 (twenty-five) kilograms, that does not exceed 158 (one hundred and fifty eight) linear Therefore, it shall be each Passengers decision selected by each Passenger. cannot leave its position on the tarmac to deplane passengers; or. 5 star. Those Passengers who show symptoms of a certain disease such as rubella, measles, chicken pox, etc., may be accepted onboard the consumption the airline has to make in order to provide the service: system maintenance, its manipulation Tiendas. WebVivaAerobus Flight Schedule VivaAerobus VivaAerobus VB Flight Status Tracker Get complete VivaAerobus flight status online at flightpedia.org. Dicho descuento podr ser canjeado a travs del sitio en Internet after the aircraft leaves the gate (in the case of a departure) or touches down (in the case of an In the event "Viva Aerobus" issues Tickets that exceed the Airplanes capacity or cancels a Flight for causes time for their Flight, in order for "VivaAerobus" to properly attend the special requirement and to be able to verify the Creams, shampoo, or cleaning items may not exceed 100 ml each. by emotional or psychiatric support animals (Support Animal) without additional cost; provided they are dogs

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